Refund & Cancellation Policy

This policy explains how billing, cancellation, and refunds work for paid plans and calling credits on Ultraphone, operated by Aidavo. It forms part of our Terms & Conditions. All amounts are in Indian Rupees (INR) and are exclusive of GST unless stated otherwise; applicable GST is added at checkout and shown before you pay.

Paid plans are billed monthly in advance. The first charge is taken when you subscribe, and each subsequent charge is taken automatically on the same date of the following month using the payment mandate you authorise at checkout. You will be notified by our payment partner before a recurring charge is attempted.

Each successful monthly charge adds that plan's included AI calling minutes to your wallet. Included minutes are granted per billing cycle and are not pro-rated for partial months.

You may cancel at any time from Billing in your Ultraphone dashboard, or by writing to us at support@aidavo.in. Cancellation takes effect at the end of the billing period you have already paid for. You keep full access to your plan, your business number, and your remaining credits until that date, and no further charges are taken.

We do not charge a cancellation fee, and we do not require notice. Because the current period has already been paid for and delivered, cancelling part-way through a month does not generate a pro-rata refund for the unused remainder of that month.

Subscription charges are generally non-refundable once the billing period has begun, because the service — including your dedicated business number and call handling — is made available immediately and continuously.

We will, however, refund a subscription charge in full where:

• you were charged after cancelling, or charged more than once for the same billing period;
• a fault on our side prevented you from using the core service for a substantial part of the billing period and we were unable to resolve it; or
• the charge was not authorised by you or by anyone permitted to act for your business.

Requests are assessed on the facts. Where a refund is agreed but only part of the period was affected, we may issue a pro-rata refund or an equivalent credit, at your preference where practical.

Calling credits are measured in AI calling minutes and are consumed as calls are handled, charged to the nearest fraction of a minute rather than rounded up to whole minutes. Additional credits may be purchased separately at the rate shown on our Pricing page.

Purchased credits do not expire while your account remains active. Credits have no cash value, are not transferable between accounts, and cannot be exchanged for money except as set out below.

A purchase of additional credits can be refunded in full within 7 days of the purchase, provided none of the credits from that purchase have been used. Once any part of a credit purchase has been consumed, that purchase is no longer refundable, because the service it paid for has been delivered.

Credits granted free of charge — including any credits added when you first create your account — carry no monetary value, are not refundable, and are not redeemable for cash or transferable to another account.

If a recurring payment fails, we will attempt to collect it again in line with our payment partner's retry schedule and will let you know. If payment cannot be collected, your plan may be suspended and plan features — including WhatsApp Business messaging — may become unavailable until payment succeeds. Your data, call history, and any remaining purchased credits are retained during this period.

Write to support@aidavo.in from the email address or phone number registered on your account, stating the payment reference and what you are asking for. We aim to respond within 3 business days.

Approved refunds are issued to the original payment method through our payment partner. Once we initiate a refund it typically reaches your account within 5–7 business days, though the exact timing is determined by your bank or card issuer and is outside our control.

We may update this policy from time to time. The version in force is the one published on this page at the time of your payment, and material changes will be notified in advance through the dashboard or by email.

Aidavo, Bengaluru, Karnataka, India. Email support@aidavo.in. Full contact details are on our Contact page.